HCLTech is Hiring – Service Desk Analyst (Lucknow)

🚨 HCLTech is Hiring – Service Desk Analyst (Lucknow)

Are you ready to accelerate your IT career with a globally renowned technology company? HCLTech, one of the world's leading tech powerhouses, is hiring for the role of Service Desk Analyst in Lucknow. This is your chance to become a part of a team that delivers top-tier digital and cloud support to global clients!

💡 Step into a future where your skills create impact, your growth is constant, and your career journey is global.

📝 Job Overview

Job Role	Service Desk Analyst
Company	HCLTech
Experience	6 Months – 3+ Years
Location	Lucknow,Madurai,Nagpur,VijayawadaIndia
Employment Type	Full-Time

🎯 Key Responsibilities

• Provide first-level IT support to end-users via calls, emails, or tickets.
• Troubleshoot system issues related to OS, MS Office, printers, networking, etc.
• Escalate unresolved issues to higher-level support teams promptly.
• Ensure timely closure of tickets as per SLA standards.
• Document solutions and maintain knowledge base articles.

🎓 Eligibility Criteria

• Educational Qualification: Any Graduate (preferred: BCA, BSc, B.Tech, or related fields)
• Experience: 6 months to 3+ years in technical support/service desk
• Skills Required:
  • Strong verbal and written communication in English
  • Basic knowledge of Windows, MS Office, and common IT tools
  • Familiarity with ticketing tools like ServiceNow is a plus
  • Customer service attitude & ability to handle high-pressure environments

🧠 Why Join HCLTech?

• Global presence in 60+ countries
• Over 225,000+ employees worldwide
• Stable career with training, upskilling, and certifications
• Inclusive work culture with exciting growth opportunities

💡 Application Process

To apply for this opportunity:

1. Click the link below to fill out the official registration form.
2. Upload your updated resume and complete required fields.
3. Await further communication for online tests or interview rounds.

✅ Apply Now – HCLTech Registration Form

📌 Tips Before You Apply

• Update your resume with relevant keywords like “technical support”, “IT troubleshooting”, “ticketing tools”.
• Highlight past experience with remote support, if any.
• Practice communication for client-facing situations.
• Keep certifications ready: ITIL, CompTIA, MS Fundamentals (optional but useful).

❓ Frequently Asked Questions (FAQs)

Q1: Is this a remote or on-site job?

The current opening is for the Lucknow office and may require on-site presence.

Q2: Can freshers apply?

Candidates with at least 6 months of relevant experience are preferred, but passionate freshers with strong fundamentals may be considered.

Q3: What is the salary range?

Salary will be industry-standard and based on experience and skill level.

Q4: What is the work schedule like?

Rotational shifts (24x7) may apply based on the project assigned.

Q5: What should I expect in the interview?

Expect questions on OS, troubleshooting steps, communication skills, and scenario-based support cases.

🌐 Don’t Miss This Opportunity to Join HCLTech – Apply Today!

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