🏦 Banking Operations Associate – NTT DATA Services
NTT DATA Services is hiring for the role of Banking Operations Associate (Customer Service Investigator) at its Gurgaon, Haryana location. This is a full-time, permanent opportunity for professionals with experience in customer service and escalation management within the banking or credit card domain.
📌 Job Overview
- Role: Customer Service Investigator (CSI)
- Job Type: Full Time, Permanent
- Location: Gurgaon, Haryana
- Working Days: Monday – Friday
- Company: NTT DATA Services
- Date Posted: 27 January 2026
🎯 Key Responsibilities
- Manage and resolve customer escalation cases efficiently
- Ensure offline queues are handled within a 48-hour SLA
- Track escalation reasons for reporting and analysis
- Act as a customer advocate to deliver effective solutions
- Communicate with customers for updates and documentation
- Collaborate with internal departments for issue resolution
- Escalate concerns appropriately based on customer requests
🎓 Eligibility & Requirements
- Customer service experience in banking or credit card industry
- Experience handling escalated customer cases preferred
- Strong communication, time management & problem-solving skills
- Ability to work under tight SLAs and timelines
- Confident, proactive, and customer-focused approach
- Open to feedback and continuous improvement
🌟 Why Join NTT DATA?
- Global IT & Business Services Leader
- Stable, full-time permanent role
- Structured processes & career growth opportunities
- Professional work environment with global exposure
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