Client Success Analyst (Remote)
Company Name: Syfe
Profile: Client Success Analyst
Job Type: Full-Time (Remote)
Shift: Night Shift
Location: PAN India (Work from Home)
Qualification: Graduate (2-5 years experience preferred)
About Syfe:
Syfe is a digital investment platform regulated across Singapore, Hong Kong, and Australia. With over 100,000 investors in Singapore alone, Syfe empowers people to grow their wealth with innovative tools and advice.
Responsibilities:
- Be the single point of contact for client queries.
- Own and resolve support tickets promptly.
- Work with internal teams to ensure high-quality service.
- Craft professional responses using templates and custom understanding.
- Escalate issues as per defined matrix and handle with priority.
- Continuously build knowledge on Syfe’s app and offerings.
- Assist with ad-hoc projects when required.
Requirements:
- 2–5 years in client service roles preferred.
- Experience with Zendesk or similar tools.
- Excellent English communication skills.
- Independent and team-friendly attitude.
- High energy, drive, and problem-solving mindset.
Perks & Benefits:
- Learning and recreational allowances
- Home office setup allowance
- Medical insurance
- Money management training from experts
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