🌟 Accenture Hiring: Customer Contact Comms Associate [Mumbai]
🏢 Company: Accenture
📌 Job ID: AIOC-S01573899
📍 Location: Mumbai
📅 Experience: 0–2 Years
🎓 Qualification: Any Graduate
🧾 Job Overview:
This is a full-time role with Accenture as a Customer Contact Communications Associate in the Service Desk Voice Support domain. This opportunity is ideal for recent graduates or professionals with up to 2 years of experience in voice processes, support roles, or HR operations.
🔍 Key Responsibilities:
- Provide first-level voice/chat/email support for internal or external clients.
- Log and track cases in ServiceNow or similar ticketing platforms.
- Help resolve HR/payroll/timesheet/benefits-related issues.
- Ensure GDPR compliance and maintain accurate documentation.
- Adhere to productivity, quality, and attendance metrics.
💡 Skills You’ll Need:
- Excellent verbal & written communication (English).
- Good typing speed: 50 WPM preferred.
- Familiarity with Microsoft Office, ERP, and ticketing tools.
- Problem-solving and collaboration skills.
- Willingness to work in 24x7 rotational shifts.
💼 About Accenture:
Accenture is a Fortune Global 500 company known for delivering innovation and technology-driven transformation. With a global team of over 775,000 professionals, Accenture is one of the top-rated IT consulting firms providing services in strategy, consulting, digital, operations, and technology.
🧠 Pro Tips Before You Apply:
- Prepare for scenario-based customer service questions.
- Brush up on basic HR processes (onboarding, pay slips, benefits).
- Demonstrate empathy and calmness in voice support during interviews.
- Have real-life examples ready where you resolved a customer issue.
- Be flexible for rotational shifts – this is key to shortlisting.
🙋♂️ FAQ – Accenture Hiring 2025:
- Is this a work-from-home job? No, this is an on-site role based in Mumbai.
- Is prior BPO experience mandatory? No. Freshers with strong communication skills are welcome.
- What is the salary range? Accenture offers competitive pay as per market standards (exact details during interview).
- Any bond/contract? No mention of a bond, but clarify during HR round.
- Will I get night shifts? Yes, rotational shifts including night shifts apply.
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