Customer Support Coordinator
Xometry (NASDAQ: XMTR)
Location: India (Remote)
Overview
| Company | Xometry |
|---|---|
| Position | Customer Support Coordinator |
| Location | India (Remote) |
| Schedule | 8:30 AM - 5:00 PM PT |
| Language Requirement | Fluent English (C1) |
| Holiday Calendar | USA Holidays |
Job Description
Are you passionate about creating exceptional customer experiences and skilled at identifying ways to enhance service quality? If you thrive in a fast-paced environment and have a keen eye for detail, this role could be your next career step! As a Customer Support Coordinator at Xometry, you’ll ensure our customers and partners receive outstanding service by monitoring channels and proactively resolving service issues.
Key Responsibilities
- Monitor service channels and identify at-risk interactions.
- Coordinate with internal teams for swift resolutions.
- Maintain detailed records for trend analysis and improvements.
- Assess customer sentiment and escalate high-risk issues.
- Collaborate cross-functionally to improve customer experiences.
- Ensure adherence to quality and safety protocols.
- Recommend improvements based on observed trends.
- Coach peers and provide actionable feedback.
- Support additional tasks to enhance satisfaction.
Qualifications
- Thrives in a fast-paced, multitasking environment.
- Strong communication and customer service skills.
- Experience de-escalating customer concerns.
- Ability to coordinate with various teams and levels.
- Preferably experienced in manufacturing or tech industries.
FAQs
Is this a work-from-home position?
Yes, this is a remote role based in India.
What are the working hours?
The shift is 8:30 AM to 5:00 PM Pacific Time (PT).
Do I need prior experience in manufacturing?
It’s preferable but not mandatory. Experience in tech-driven companies is also considered.
What holidays will I follow?
You will follow the USA holiday calendar.
What level of English is required?
You must be fluent in English at C1 level or above.
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